Questions,
answered.
Clear information about delivery, tracking, returns and payment before you place an order.
Useful informationWhere does flowmade deliver?
We deliver within mainland United Kingdom. Certain remote islands, military bases and locations not supported by our delivery providers are excluded.
Is delivery free?
Yes. Delivery is free on all eligible orders. There is no minimum purchase amount required for free delivery.
How long will my order take to arrive?
Orders are normally processed within 1–3 business days. Estimated delivery is a further 3–5 business days after dispatch.
What is the daily order cut-off time?
The daily order cut-off time is 4:00 pm UK time. Orders placed after the cut-off, at weekends or on UK public holidays may begin processing on the next business day.
Can I track my order?
Yes. Tracking information is provided after dispatch when it is available from the delivery provider.
What is the return period?
You may request a return within 30 days of receiving your order. Please contact support@flowmade.shop before returning a product so we can provide the correct instructions.
Who pays the return shipping cost?
flowmade pays the return shipping cost for approved returns. We do not charge a restocking fee.
Do you accept exchanges?
Yes. Exchanges are accepted subject to product availability. Contact us with your order number and the replacement product requested.
When will I receive my refund?
After the return has been received, inspected and approved, the refund is processed to the original payment method within 3 business days. Your bank or card provider may take additional time to display the refund.
Which payment methods do you accept?
We accept Visa and Mastercard through the payment options displayed at checkout. Prices are shown in GBP and include VAT where applicable.
Still need assistance?
Customer service is available from 9:00 am to 4:00 pm UK time. We normally respond within 48 hours.