Terms of service

TERMS OF SERVICE

Last revised: 8 October 2026

Welcome to flowmade.shop. This website is operated by FLOWMADE ENTERPRISES LIMITED, trading as flowmade.

Throughout these Terms, “we”, “us” and “our” refer to FLOWMADE ENTERPRISES LIMITED. “You” refers to the person accessing the website or purchasing products from us.

Business information

FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street, London, England, W1B 4EG, United Kingdom
Company number: 03137990
VAT number: GB 681 3544 29
Email: support@flowmade.shop

Article 1 — Acceptance of these Terms

By accessing our website or purchasing a product, you agree to these Terms of Service and the policies referenced on the website.

You must use the website only for lawful purposes.

Article 2 — Eligibility

You must have the legal capacity to enter into a purchase contract.

If you are under 18, you must use the website with the involvement and permission of a parent or legal guardian.

Article 3 — Product information

We take reasonable care to display product descriptions, prices and availability accurately.

Product colours and appearance may vary slightly depending on lighting, photography and your screen settings.

Article 4 — Product availability

Products are offered subject to availability. Adding a product to the shopping basket does not reserve it.

If a product becomes unavailable after an order is submitted, we will contact you and offer an appropriate solution, including a refund where applicable.

Article 5 — Prices and payments

Prices are displayed in GBP and include VAT where applicable.

We accept:

Visa
Mastercard

Payment must be authorised using one of the payment methods displayed at checkout.

Article 6 — Orders

You are responsible for providing accurate billing, delivery and contact information.

An automated order acknowledgement confirms that we received your order. The purchase contract is formed when we accept the order and confirm dispatch, unless applicable law provides otherwise.

We may decline or cancel an order where:

Payment cannot be authorised
A product is unavailable
Delivery information is incomplete or invalid
Fraud or unauthorised activity is reasonably suspected
A material pricing or product information error has occurred

If payment has already been taken for an order we cannot accept, we will issue a refund.

Article 7 — Delivery

Delivery is available to eligible mainland UK addresses under our Shipping Policy.

Shipping is free on all eligible orders. Processing and delivery times are stated in our Shipping Policy.

Article 8 — Returns and refunds

Returns, exchanges and refunds are governed by our Refund and Returns Policy.

Nothing in these Terms reduces any statutory consumer rights.

Article 9 — Acceptable website use

You must not:

Introduce viruses or malicious software
Attempt unauthorised access
Interfere with the website or checkout
Use the website for fraudulent activity
Copy or commercially exploit protected content without permission

Article 10 — Intellectual property

Original website text, graphics, branding and other protected content belong to us or are used with permission.

Applicable intellectual property rights are reserved.

Article 11 — Liability

Nothing in these Terms excludes liability where exclusion is prohibited by law, including liability for fraud or for death or personal injury caused by negligence.

We remain responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill, subject to applicable law.