Shipping policy
SHIPPING POLICY
Last updated: 8 October 2026
This Shipping Policy applies to orders placed through flowmade.shop.
Seller
FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street, London, England, W1B 4EG, United Kingdom
Company number: 03137990
VAT number: GB 681 3544 29
Email: support@flowmade.shop
1. Delivery area
We deliver within mainland United Kingdom.
We do not deliver to certain remote islands, military bases or other locations that are not supported by our delivery providers.
2. Shipping origin
Orders are dispatched using the following company address:
FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street
London, England
W1B 4EG
United Kingdom
3. Shipping cost
Shipping is free on all eligible orders.
There is no minimum purchase amount required to receive free shipping.
4. Order cut-off time
The daily order cut-off time is 4:00 pm UK time.
Orders placed after the cut-off time, at weekends or on UK public holidays may begin processing on the next business day.
5. Processing time
Orders are normally processed within 1–3 business days.
Business days exclude Saturdays, Sundays and UK public holidays.
6. Delivery time
Estimated transit time is 3–5 business days after dispatch.
Delivery times are estimates. Carrier disruption, severe weather, public holidays, address problems or other circumstances outside our reasonable control may affect delivery.
7. Order tracking
Tracking information is provided after dispatch when available from the carrier.
Please allow time for the carrier’s system to display the first tracking update.
8. Delivery address
Customers must provide a complete and accurate delivery address.
If you notice an error after placing an order, contact support@flowmade.shop promptly. We cannot guarantee that an address can be changed after processing or dispatch has begun.
9. Missing, damaged or incorrect deliveries
Contact us if:
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Tracking shows delivery but you cannot locate the parcel
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The parcel arrives damaged
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A product is missing
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You receive an incorrect product
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The order does not arrive within a reasonable time
Please provide your order number and photographs where relevant. We will investigate and provide an appropriate solution.
10. Customer service
Email: support@flowmade.shop
Hours: 9:00 am–4:00 pm UK time
Normal response time: Within 48 hours