Privacy policy

PRIVACY POLICY

Last updated: 8 October 2026

This Privacy Policy explains how FLOWMADE ENTERPRISES LIMITED, trading as flowmade, collects, uses and protects personal information when you visit flowmade.shop, place an order or contact us.

1. Data controller

The data controller is:

FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street, London, England, W1B 4EG, United Kingdom
Company number: 03137990
VAT number: GB 681 3544 29
Email: support@flowmade.shop

2. Information we collect

Depending on how you use our store, we may collect:

Your name
Billing and delivery addresses
Email address
Telephone number if voluntarily provided
Order and transaction information
Customer service communications
Return, refund and exchange information
Device and browser information
IP address
Website usage and cookie information
Fraud prevention and security information

Payment information is processed securely by the payment provider displayed at checkout. We do not intentionally store complete payment card details.

3. How we use personal information

We may use personal information to:

Process and confirm orders
Verify and receive payment
Arrange delivery and tracking
Provide customer service
Manage returns, refunds and exchanges
Detect and prevent fraud
Protect our website and customers
Maintain accounting and tax records
Comply with legal obligations
Establish, exercise or defend legal claims

4. Legal bases for processing

Depending on the activity, we process personal information because:

It is necessary to perform a contract with you
We must comply with a legal obligation
It is necessary for our legitimate business interests
You have given consent where consent is required

5. Sharing personal information

We may share relevant information with service providers that help us operate the store, including:

Payment processors
Delivery and tracking providers
Website and technical service providers
Security and fraud prevention providers
Accountants, legal advisers and other professional advisers
Public authorities where disclosure is legally required

We share only the information reasonably required for the relevant service or legal purpose.

6. Cookies

Our website may use essential cookies for functions such as the shopping basket, checkout, security and account preferences.

Where required, optional cookies will be used according to the choices made through the cookie controls displayed on the website.

You may also manage cookies through your browser settings. Disabling essential cookies may prevent parts of the website from working correctly.

7. International processing

Some service providers may process personal information outside the United Kingdom.

Where applicable, appropriate safeguards are used to protect personal information in accordance with data protection law.

8. Data retention

We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this policy and meet applicable accounting, tax, contractual and legal obligations.

9. Your rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible information
Restrict or object to certain processing
Request transfer of eligible information
Withdraw consent where processing relies on consent
Submit a complaint to the relevant data protection authority

10. Security

We use reasonable organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or disclosure.