Refund policy

REFUND AND RETURNS POLICY

Last updated: 8 October 2026

This Refund and Returns Policy applies to purchases made through flowmade.shop.

Seller information

FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street, London, England, W1B 4EG
Company number: 03137990
VAT number: GB 681 3544 29
Email: support@flowmade.shop

1. Return period

You may request a return within 30 days of receiving your order.

To start a return, email support@flowmade.shop and provide:

Your order number
The product you wish to return
The reason for the return
Photographs if the product is damaged, defective or incorrect

Please wait for our return instructions before sending the product.

2. Return address

Approved returns must be sent to:

FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street
London, England
W1B 4EG
United Kingdom

3. Return conditions

All products sold through our store may be returned within the stated return period.

Please return products in their original condition and include all parts, accessories and packaging where reasonably possible. You may inspect a product as you would in a physical shop.

We may reduce a refund if a product has been handled beyond what is reasonably necessary to inspect it and its value has been reduced.

4. Return shipping costs

flowmade pays the return shipping costs for approved returns.

We will provide the applicable return instructions. We do not charge a restocking fee.

5. Exchanges

We accept exchanges, subject to product availability.

To request an exchange, email support@flowmade.shop with your order number and the replacement product requested. If the requested product is unavailable, we will offer an alternative or a refund.

6. Damaged, defective, incorrect or missing products

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us promptly at support@flowmade.shop.

We will review the issue and arrange a replacement, exchange or refund as appropriate. flowmade is responsible for the reasonable costs of resolving an accepted claim.

7. Refund processing

Once your return has been received and inspected, we will notify you by email.

Approved refunds are issued to the original payment method within 3 business days. Your bank or card provider may require additional time to display the refund.

8. Order cancellation rights

For most products purchased online, UK consumers have a statutory right to cancel the contract within 14 days after receiving the goods. After notifying us of cancellation, the goods must normally be returned within the following 14 days.

Our 30-day return period provides additional time and does not reduce your statutory rights.