Terms of Sale

TERMS OF SALE

Last updated: 8 October 2026

These Terms of Sale apply to products purchased from flowmade.shop.

The seller is:

FLOWMADE ENTERPRISES LIMITED
79–81 Regent Street, London, England, W1B 4FG, United Kingdom
Company number: 03137990
VAT number: GB 681 3544 29
Email: support@flowmade.shop

1. Application

These Terms apply to consumer orders placed through the website.

Please review the product description, price, delivery information and these Terms before submitting an order.

2. Product information

We take reasonable care to describe and display products accurately.

Colours and appearance may vary slightly because of photography, lighting and screen settings. Product measurements may be subject to reasonable manufacturing tolerances where stated.

3. Prices and VAT

Prices are displayed in GBP and include VAT where applicable.

Delivery is free on all eligible orders within our stated delivery area.

4. Placing an order

By submitting an order, you offer to purchase the selected products under these Terms.

You must provide accurate:

  • Contact information

  • Billing information

  • Delivery information

  • Payment information

Please check all information before completing checkout.

5. Order acceptance

After an order is submitted, we will send an acknowledgement to the email address provided.

The purchase contract is formed when we accept the order and confirm dispatch, unless applicable law requires otherwise.

We may be unable to accept an order because of:

  • Product unavailability

  • Unsuccessful payment authorisation

  • Delivery restrictions

  • Incomplete customer information

  • Suspected fraud

  • A material error in the product information or price

If payment was taken for an order we cannot accept, we will issue a refund.

6. Payment

We accept Visa and Mastercard through the payment options displayed at checkout.

Payment must be authorised before dispatch.

7. Processing and delivery

Orders are normally processed within 1–3 business days.

The daily order cut-off is 4:00 pm UK time.

Orders placed after the cut-off, at weekends or on UK public holidays may begin processing on the next business day.

Estimated transit time is 3–5 business days after dispatch. Tracking information is provided when available.

8. Delivery territory

We deliver within mainland UK.

Certain remote islands, military bases and locations not served by our carriers are excluded.

9. Ownership and risk

Responsibility for loss or damage normally passes to you when the order is delivered to you or to a person identified by you to receive it.

Ownership passes after we have received full payment and the product has been delivered.

10. Returns and exchanges

You may request a return within 30 days of receiving the order.

We pay the return shipping cost for approved returns, accept exchanges subject to availability and do not charge a restocking fee.

Complete instructions are contained in our Refund and Returns Policy.

11. Refunds

Approved refunds are processed to the original payment method within 3 business days after the returned product has been received, inspected and approved.

Your bank or card provider may take additional time to display the refund.

12. Faulty or incorrect products

If a product is faulty, damaged, incomplete or different from the product ordered, contact support@flowmade.shop.

Please provide your order number and photographs where available. We will provide an appropriate remedy in accordance with applicable consumer law.

13. Cancellation and statutory rights

UK consumers purchasing online generally have a statutory cancellation period for eligible goods.

Our 30-day return period provides additional time and does not reduce statutory rights.

Nothing in these Terms affects your rights relating to products that are faulty, not as described or otherwise fail to conform to the contract.

14. Events outside our control

We are not responsible for delays caused by events outside our reasonable control.

If such an event materially affects your order, we will provide available information and act in accordance with applicable consumer law.

15. Governing law

These Terms are governed by applicable UK law.

Consumers retain any mandatory rights concerning jurisdiction and dispute resolution.

16. Customer service

Email: support@flowmade.shop
Hours: 9:00 am–4:00 pm UK time
Normal response time: Within 48 hours